GRIDS TOKYO UENO HOTEL + HOSTEL

FAQ

RESERVATION

» Confirmation for reservation

GRIDS TOKYO UENO

▼ What time is the check-in time?
Check-in starts from 16:00.
▼ What time is the check-out time?
Check-out is by 11 a.m. From 11:00 to 15:00, due to cleaning and inspection service, we ask kindly for the customers to not be in the rooms.
▼ Should we contact the hostel in case our arrival time is late?
Please make sure to contact the hostel in case your arrival will be after 23:00.
▼ Can you store my luggages/belongings before checking-in?
Luggage storage and provisional check-in procedures are available from 6 am on the day of your stay.
▼ Can I send my luggage by the day before?
Yes, it is possible. Your luggage will be kept at check-in except for valuables, food and dangerous goods. Make sure its on the right date of your stay and the same name as your booking name.
▼ Are there any amenities such as toothbrushes, razors, and hairbrushes in the room?
Shampoos, conditioner, and body soaps are provided for free in the shared shower room and bathroom,free of charge.We are selling other amenities like toothbrush, shaver, hairbrush and others at our front desk. Towel rental is available as well. Please understand that it is not free of charge.
▼ Is there a bed making?
Bed making is self service, we prepared the douvet covered blanket set, bed sheets & pillow on each bed for you to set up.
▼ Are there any women-only rooms?
"The 6th floor is a women-only room. Please make sure to select a women-only room when making a reservation since the number of rooms is limited, Please understand."
▼ Are there showers and toilets in each room?
"Unfortunately, it's not on each room. * Only double rooms (2 people) and private rooms B (4 and 6 people) are equipped with private showers and toilets." for dormitory room there are shared shower room, a shared toilet, and a shared washroom on each floor. We provide free shampoo,conditioner & body soap in each shower room. If you need any other ammenities like tooth brush, hair brush, shaver or rent bath towel you could buy or rent at our front desk.
▼ Is there an option for smoking or non-smoking rooms?
The entire hostel is non-smoking area, please understand.
▼ Can I use the coin laundry at any time?
Available 24 hours a day. There is one washing machine & dryer set.
▼ Is there a parking lot?
Sorry, we don't provide parking lot. Please note that there are no affiliated parking lots as well.
▼ Are there any rules regarding curfew or going out?
There is no curfew, but please refrain from entering and exiting at late hours to not make other customers feel uncomfortable during stays.

CONTACT

If you have any question,
please contact us.

GRIDS TOKYO UENO
MAIL:ueno@grids-hostel.com
TEL:03-5830-0030